Support hours
The form runs around the clock; overnight messages are first in the queue next morning.
01The channels
Four ways to get in touch. They all land with the same team β pick whichever feels right.
Best for orders, returns and anything that needs a written record. We reply from a real inbox.
Good for urgent issues, missed deliveries, or complicated repair questions. Picked up by humans.
Message the team from your account and pick the thread up from any page. A teammate, not a bot loop.
Pick a topic, add some context, and we'll route you to the right specialist on our team.
02The form
It takes about a minute. We'll reply to the email you give us β usually within a couple of hours.
03Who handles what
A quick map of who you'll talk to depending on what you're after.
04On the ground
Our support team rotates across three hubs so somebody's online whenever you are.
05Before you write in
The most common questions about getting in touch. Tap any to expand.
Most things shoppers email 4Lesstech about can be answered in the help centre in under a minute β orders, returns, payments, account. Worth a look before you write in.